Shipping & Return Policy


🚚 

Shipping & Return Policy – XORaineStore




Shipping Policy



  • We process all orders within 1–3 business days.
  • International shipping typically takes 7–15 business days, depending on destination and customs processing.
  • You will receive a confirmation email with tracking details once your order has been shipped.
  • Delays caused by customs, holidays, or courier services are outside our control, but we will assist you whenever possible.




Shipping Rates



  • Shipping rates vary based on the destination and weight of your order. Final shipping costs will appear at checkout.






Return & Refund Policy



Your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.



Eligible Returns



  • You may request a return within 7 days of receiving your item.
  • Items must be unused, unworn, unwashed, and in original packaging.




Non-Returnable Items



  • Cosmetics, beauty products, earrings (for hygiene reasons)
  • Sale or clearance items
  • Items without original packaging or tags




Damaged or Wrong Item



If your item arrives damaged, defective, or incorrect:


  1. Email us within 48 hours
  2. Include your order number + clear photos
    We will arrange a replacement or refund.




Refund Processing



  • Once approved, refunds are processed back to your original payment method.
  • Processing time may take 5–10 business days depending on your bank or payment provider.

Â